SHIPPING POLICY - COSYDAR

PREPARATION AND SHIPPING TIMES
All orders are processed within 1-3 business days of receiving your payment. Orders placed over the weekend or on holidays will be processed the following business day.
Once your order has shipped, you will receive a confirmation email containing your tracking number.

OUR DELIVERY PARTNERS: COSYDAR works with trusted carriers to guarantee you reliable and secure delivery

SHIPPING METHODS
COSYDAR delivers to most European countries , except the United Kingdom (which will be available later).
Our delivery areas are organized as follows:

Metropolitan France
• GLS Relay Point: Delivery in 2-3 working days - €5.90. Collection from a Relay Point® or Voisins-Relais. The choice of GLS Relay Point is made after payment of the order.
• GLS BusinessParcel: Delivery in 2-3 working days - €11.90. Home delivery
• GLS FlexDelivery: Home delivery - €14.90. Home delivery in 24/48 hours with delivery alerts by email and SMS, with the option to change delivery independently: other location, other date, GLS Relay.
• Free delivery: Delivery is free for all orders over €150 in mainland France.

Belgium, Netherlands, Luxembourg, Spain, Italy, Portugal, Germany, Denmark :
• GLS Relay Point: Delivery in 4-5 working days - €15.90. Collection from a Relay Point® or Voisins-Relais. The choice of GLS Relay Point is made after payment of the order.
• GLS FlexDelivery: Delivery in 4-5 working days - €19.90. Home delivery
• Free delivery: Delivery is free for all orders over €199

Switzerland (3-5 working days)
• GLS BusinessParcel, Shipping costs: €39.00
• Customs information for Switzerland: COSYDAR covers the costs of customs clearance procedures. However, Swiss VAT and other local taxes remain the responsibility of the customer and must be paid directly upon delivery or according to the terms of the Swiss customs service. These costs are not included in the purchase price or in the shipping costs displayed on our site.

The Islands (6-8 working days) : Balearic Islands
• Shipping costs: €59

The Islands (8-10 working days)
• Supplement for islands in other countries: €100, in addition to standard shipping costs

Austria, Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia, Sweden, Czechia
• GLS Relay Point: Delivery in 5-7 working days - €29.90. Collection from a Relay Point® or Voisins-Relais. The choice of GLS Relay Point is made after payment of the order.
• GLS FlexDelivery: Delivery in 4-5 working days - €29.90. Home delivery
• Free delivery: Delivery is free for all orders over €299

DELIVERY OF BULKY ITEMS
For bulky or particularly heavy items, COSYDAR uses the services of the DACHSER carrier. This specific delivery method requires prior appointment. Delivery will be made to the door of your home or building (no delivery to the upper floor). The carrier will contact you directly to arrange a delivery date and time slot that suits you. Please note that for this type of delivery:
• A person must be present at the address indicated at the time of the scheduled appointment
• It is your responsibility to check that access is sufficient to allow delivery (width of doors, elevator, etc.)
• Unpacking and installation are not included in this delivery service

ORDER TRACKING
An email containing your tracking number will be sent to you as soon as your package is shipped. You can track your order by clicking on the link provided in this email or by logging into your account on our website.

DELIVERY TIMES
Delivery times indicated are estimates and begin from the shipping date, not the order date. COSYDAR cannot be held responsible for delays caused by the carrier, bad weather, or any other event beyond our control.

Exact shipping costs are automatically calculated during the checkout process based on your shipping address and are displayed in your order summary before final validation.

Delivery times indicated are estimates from the date of shipment and may vary depending on the final destination and local conditions.

For any questions regarding delivery to your country, please do not hesitate to contact us at contact@cosydar.com before placing your order.

UNDELIVERED OR DAMAGED PARCELS
If you have not received your package within the expected time frame or if it arrives damaged, please contact us within 48 hours of the expected delivery date at the following email address: contact@cosydar.com
For damaged packages, please keep the original packaging and take photos of the package and damaged products to facilitate the processing of your claim.

ADDITIONAL INFORMATION
• Orders are shipped only on business days (Monday to Friday, excluding holidays).
• During periods of high activity (sales, end-of-year holidays), processing times may be slightly longer.
• COSYDAR reserves the right to modify its shipping rates at any time.

For any questions regarding our shipping policy, please do not hesitate to contact us at contact@cosydar.com.

RETURN POLICY
WITHDRAWAL PERIOD
In accordance with European distance selling legislation, you have 14 calendar days from receipt of your order to exercise your right of withdrawal and return the items to us.

RETURN PROCEDURE
To initiate a return, please follow these steps:
1. Contact our customer service by email at contact@cosydar-deco.com, indicating your order number and the items you wish to return.
2. We will provide you with the detailed procedure and the appropriate return address (located in France or Spain depending on your location)
3. Carefully pack the items in their original packaging if possible, including all accessories and documentation
4. Ship your package to the address indicated
RETURN COSTS

Return costs are the responsibility of the customer .

REFUND
Once your return has been received at our premises, our teams will inspect the returned items. If the return conditions are met (unused, undamaged items in their original packaging), the refund will be processed within 48 to 72 business hours.
The refund will be made via the same payment method used for your purchase.
For any questions regarding our return policy, please do not hesitate to contact our customer service at contact@cosydar-deco.com.

Last updated: May 20, 2025